FAQ & Important Information

Orders are placed online https://www.shopplaypens.co.za/shop You click ADD TO BASKET for the items you want to purchase. To finalize, go to the top of the page, and select the CART ICON on the right-hand side. Payment is made via PayFast (Credit / Debit Card, Instant EFT, Mobicred, Mukuru Cash, SCode, Scan To Pay, SnapScan, RCS, MoreTyme or Zapper) or EFT/Bank Deposit. Once payment reflects in our bank account, we will process your order. We will then pick, check, and package your order and send you the tracking details via email.

No, you can purchase as a guest on our website. However, if you want to purchase frequently, it would be advised to register as your details are then saved for the checkout. You can register as a user online here: https://www.shopplaypens.co.za/my-account/

You can log in as a user here: https://www.shopplaypens.co.za/my-account/

If you have registered as a user and you have forgotten your password, you can reset it here: https://www.shopplaypens.co.za/my-account/

We have partnered with top courier companies in South Africa to offer you the best deliver service possible. We deliver in all areas in South Africa AND surrounding countries, like Namibia, Botswana, etc. Farms, rural areas, and townships have an excess charge to deliver. We can also deliver overseas per by either postal services or courier, with a quote on request. Delivery times: Gauteng is 1-2 working days from when payment clears into our account. Other areas are 2-5 working days depending on the area from when payment clears into our account.

Courier for main areas is from R135.00, and for outlying/regional areas is from R195.00. *** free shipping and courier rates are subject to change at any time

Payment is made via PayFast (Credit / Debit Card, Instant EFT, Mobicred, Mukuru Cash, SCode, Scan To Pay, SnapScan, RCS, MoreTyme or Zapper) or EFT/Bank Deposit. All details given for the credit card transaction is strictly confidential and only submitted to the bank. Shop Playpens does not have access to these details.

Once payment reflects in our account, we will pick, check, and package your order and send you the tracking details via email.

All products can be collected, but please contact us, for the collection area first, before selecting this as your courier option.

Your wish list/cart is just that. A wish list/cart does not secure your order or the products on the website. Please check availability of items in your wish list before you finalize your order as we cannot guarantee availability of the products.

We have different warehouses across South Africa but our offices are based in Bryanston, Johannesburg & Milnerton Rural, Cape Town.

Shop Playpens assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit. Shop Playpens cannot be held liable for missing or damaged parcel in transit, or any delays caused by the post office or the couriers or any 3rd party. Any post office delivery is at YOUR risk. If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged. All orders will only be dispatched once payment reflects in our bank account. Dispatch of parcels will be within 2-3 working days of receipt and clearance of payment. Products that are imported from international suppliers could take up to 6 weeks to be delivered. We will notify you on your purchase if stocks are sold out and will be shipped as soon as they become available.

Shop Playpens wants you to be happy with your purchase from us. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or issue a voucher depending on the reason for the return of the item.

Once you receive your order, you have 7 days to return it for exchange, credit or refund depending on the circumstances of the return. Kindly note the following: The actual product needs to be received back at Shop Playpens in the original condition (unless it has been received damaged, faulty, or incorrect). If the product's outer packaging is unsealed, we may charge you a 15% handling fee. All games, electronics, baby items, toys, health, or beauty products need to be returned unopened/unsealed.

The following will NOT be regarded as defects and will not entitle you to a return or exchange: *faults resulting from normal wear and tear *damage arising from negligence, user abuse or incorrect usage of the product *damage arising from electrical surges, water damage or sea air corrosion *damage arising from a failure to care for the product *damage arising from unauthorized alterations or changes to the product *where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you If you return a faulty or unwanted product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return.

Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 24 hours.

Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages, please write the words “unchecked” next to your name. Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail or fax. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion. All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging. If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs. There is a 3-month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. Shop Playpens will not swap out products that have been tampered with or abused. Shop Playpens will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not be made for products with dead batteries. All guarantees are immediately null, and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications. If an order is cancelled which was by credit card or Paypal, Shop Playpens reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.